Privacy Policy

Last updated: June 2026

1. Introduction

Mangisdream Business Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, in compliance with South Africa's Protection of Personal Information Act (POPIA).

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

Contact Form: When you submit our contact form, we collect your name, email address, phone number, and message content.
WhatsApp Communications: When you contact us via WhatsApp (0707340140), we collect the messages and information you share.
Email Communications: When you email us at info@mangisdream.co.za, we collect your email address and message content.
Service Inquiries: When you inquire about services, we collect relevant information needed to provide quotes and support.

2.2 Information Collected Automatically

Google Analytics: We use Google Analytics to understand how visitors use our website. This includes your IP address, browser type, pages visited, and time spent on pages.
Cookies: We use cookies to enhance your experience (see Section 5 for details).
Website Server Logs: Our web hosting provider collects standard server log information including IP address, access times, and pages requested.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide customer support
To send you quotes, service information, and proposals
To process and deliver services you have requested
To send you important updates about our services
To improve our website and services
To comply with legal obligations
To analyze website usage through Google Analytics

4. Legal Basis for Processing (POPIA Compliance)

Under South Africa's POPIA, we process your personal information based on the following grounds:

Consent: By submitting the contact form, you consent to us processing your information.
Contractual Performance: We process information necessary to provide you with services you've requested.
Legal Obligation: We may process information to comply with tax, accounting, and business registration requirements (e.g., SARS, CIPC).
Legitimate Interests: We process information to improve our services and website functionality.

5. Cookies & Tracking

We use the following types of cookies on our website:

5.1 Analytics Cookies (Google Analytics)

Purpose: To understand how visitors use our website, which pages are popular, and user behavior patterns.
Duration: Up to 2 years
Consent: Required - You will be asked for consent when you first visit the website.
Opt-out: You can opt out by using the Google Analytics Opt-out Browser Add-on.

5.2 Session Cookies

Purpose: To maintain your session and preferences while browsing.
Duration: Until you close your browser
Consent: Not required (essential for website function)

5.3 Cookie Consent

When you first visit our website, you will see a cookie banner asking for your consent. You can:

Accept All: Accept all cookies including analytics
Reject: Reject non-essential cookies
Manage: Choose which cookies to enable/disable

6. Data Sharing & Third Parties

We share your information with the following third parties:

Formspree: Our contact form is processed through Formspree (formspree.io) to relay emails to us. Formspree Privacy Policy
Google Analytics: Website usage data is shared with Google. Google Privacy Policy
Email Service: Contact information is sent to our email inbox (info@mangisdream.co.za)
Web Hosting Provider: Your information is stored on our web hosting provider's servers

We do NOT share, sell, or disclose your personal information to any other third parties without your explicit consent, except where required by law.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

SSL/TLS encryption for all data transmission
Secure email protocols
Limited access to personal information (staff only)
Regular security assessments

However, no method of transmission over the Internet is completely secure. We cannot guarantee absolute security of your information.

8. Data Retention

We retain your personal information for the following periods:

Contact Form & Inquiries: 2 years or until the service is completed
Email Communications: 3 years or as required by tax law (SARS)
Analytics Data: 26 months (Google Analytics default)
Service Records: 5 years (as required by SARS for tax compliance)

After the retention period, we securely delete or anonymize your information.

9. Your Rights Under POPIA

You have the following rights regarding your personal information:

Right of Access: Request a copy of the personal information we hold about you
Right to Correct: Request corrections to inaccurate information
Right to Delete: Request deletion of your information (subject to legal obligations)
Right to Object: Object to certain types of processing
Right to Restrict Processing: Request we limit how we use your information
Right to Data Portability: Request your data in a structured, standard format
Withdrawal of Consent: Withdraw consent to process your information at any time

To exercise any of these rights, contact us at info@mangisdream.co.za with "POPIA Request" in the subject line.

10. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than South Africa, including:

Google Analytics: Data may be transferred to the United States
Formspree: May process data outside South Africa

We ensure appropriate safeguards are in place for international transfers in compliance with POPIA.

11. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information and terminate the child's use of our services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by updating the "Last Updated" date and posting the revised policy on our website. Your continued use of our website constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: info@mangisdream.co.za

WhatsApp: 0707340140

Location: Soweto, Johannesburg, South Africa

14. Information Officer (POPIA)

For POPIA-specific inquiries, contact:

Information Officer: Mangisdream Business Solutions